01
Corporate communications
We connect telephony, CRM and enquiry history so that the team sees the context of every call.
- Call routing
- Enquiry history in CRM
- Reports on handling requests
Communications that keep track of customers in Zhytomyr.
Telephony, contact centres and CRM as one process: from the first call to the next action by a sales representative.
What a solution could look like
1Call or enquiry
2Telephony + CRM
3Representative and next action
An example of project logic. The final architecture is defined after we review your systems.
01 / Where to startStart with the process.
Start with the process.
Then choose the technology.
An office or contact centre in Zhytomyr needs clear routing, communication history and a stable connection. We examine call queues, missed enquiries and the network used by operators.
02 / Services in Zhytomyr
What we can connect.
You can start with a standalone task. If integrations are needed, we design them together with the main solution.
02
CRM and integrations
We bring enquiries, communication history and next actions into one sales process.
- Customer record and pipeline
- Telephony and email
- Accounting integrations
03
Corporate networks
We design cabling, Wi-Fi and remote access for the premises, devices and workload.
- Topology and segmentation
- Wi-Fi and VPN
- Connection documentation
These are a few possible directions for your project. View all agency services →
What your business gets
Solutions for your task. We agree the scope and integrations before starting the project.
Team telephony
Calls are routed to the responsible team members, with call history linked to the customer record.
Sales CRM
Website and phone enquiries reach the CRM. Managers see the customer, their history and the next action.
Networks and Wi-Fi
Coverage throughout the premises, separate guest access and a connection diagram for ongoing maintenance.
Agreed before work begins
Scope and cost
The work involved, the outcome of each stage and the estimate. Licences and subscriptions are listed separately.
Timeline and launch
Stage dates, responsible people and switchover timing that takes your team’s work into account.
Handover and support
Access, documentation and support terms. Support hours and response times are recorded in the SLA.
03 / Collaboration processClear responsibilities
Clear responsibilities
for everyone involved.
01
Discussion and assessment
We gather the task, system information and constraints. We agree on what must be assessed before estimating.
02
Plan and contract
We record results, stages and responsible staff. Support terms are agreed in the SLA.
03
Implementation and handover
We verify the result against scenarios, hand over access and documentation, and organise support.
Our headquarters is in Kamianets-Podilskyi. On-site work in Zhytomyr is agreed separately.
04 / Frequently asked questions
First, we check your operator’s terms and the capabilities of the PBX. We agree on the plan for transferring numbers, history and CRM integration before switching over, rather than afterwards.
Discussions, development and much of the support can take place remotely. If on-site work is needed, the feasibility, date and scope of the visit are agreed separately. Our headquarters is in Kamianets-Podilskyi.
We record the task, scope, responsible staff, stages and acceptance criteria. Service hours and support response times are defined separately in the SLA.
A task description and list of systems are enough for the first enquiry. Do not send passwords or other critical credentials through the form: their transfer and confidentiality are agreed separately.
Send a short description of the task and the names of the systems you already use. We will clarify the details and prepare a proposal. If an audit is needed first, we will agree its scope and cost separately.
Yes. For example, with a website, CRM configuration or a network review. We will plan later integrations to build on the first stage.
We hand over access and documentation and show your team how to use the system. Ongoing support, its schedule and response times are agreed separately.
05 / Service coverage
All 23 cities
More cities in this region.
Let’s discuss your project in Zhytomyr.
Describe the task in Zhytomyr. We will help define the scope, dependencies and next step.
Confidentiality
Official NDA contract for system audit
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