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Technical support, regular updates, and SLA service for iOS and Android apps

Ensuring uninterrupted operation of the mobile product after release. Crash-Free 99.9% stability monitoring, immediate response to failures within 15 minutes, planned adaptations for new annual iOS and Android releases, backend optimization and regular release of new business features.

✓ Official Service Level Agreement (SLA): guaranteed response time to critical incidents up to 15–30 min
✓ Supporting Crash-Free stability at the 99.8%+ level using Firebase Crashlytics and Sentry
✓ Annual planned adaptation under new operating systems Apple iOS 18/19 and Google Android 15/16
✓ Dedicated team: Senior Engineer, QA Tester, and Personal Account Manager
SLA 99.9% Uptime Crash-Free 99.8%+ iOS/Android Upgrades Backend API Monitoring Dedicated Squad
Get SLA calculation
Formats and pricing
ALL IT • SERVICE SPEC
SLA 99.9%
[ MOBILE DEVELOPMENT ] WARRANTY UNDER AGREEMENT
round-the-clock mobile infrastructure control

Crash-Free 99.92% • Alert response time 6 min • Zero lost payments

⏱ Start: 1–3 days 🛡️ NDA: 100% SLA Warranty
🛡️
Crash-Free 99.9%
Monitoring crashes
⏱️
Response 15 min
SLA by Contract
🍏🤖
New OS Ready
Compatibility with iOS/Android
🔒
Security Patches
Weekly Updates
✓ Official contract with fixed cost of work
✓ 100% transfer of rights to code and configuration to the customer
✓ Assigned leading engineer and support 90 days
FULL TRANSFER OF RIGHTS CONTRACT + WARRANTY
[ PROTECTION OF INVESTMENTS AND CONTINUITY OF BUSINESS ]

Why is professional support more cost-effective than maintaining a full-time team

Mobile operational systems are constantly updated: an unsupported application becomes obsolete and loses clients within 6 months

[ 01 ]

Protection Against Loss of Profit Due to Drop

Any failure of the payment gateway or authorization during the promotion costs the company hundreds of thousands of hryvnias. Our monitoring detects anomalies before clients write about them.

[ 02 ]

Continuous Compliance with New Requirements of Apple and Google

App marketplaces remove outdated applications every year when they are not updated for current SDKs. We prepare builds ahead of new OS releases.

[ 03 ]

Maintaining a high rating (4.8+ stars)

Quick bug fixes for issues users complain about in reviews protect the brand's reputation and stimulate new organic downloads.

[ 04 ]

Flexible development hours pool without extra charges

You pay a fixed subscription package, which includes not only stability control, but also the implementation of new functions every month.

[ Technical Support Schedule ]

What is included in the monthly mobile app support service

System engineering approach to preserving health and development of mobile products

[ STEP 01 ] Monitoring

Round-the-clock monitoring of crashes and failures 24/7

Connecting Sentry and Firebase Crashlytics. Configuring integration with working Telegram/Slack for immediate notification of the on-call engineer.

[ STEP 02 ] Security

Audit and update of security libraries and SDKs

We regularly update third-party dependencies, payment libraries, close found vulnerabilities, and update encryption certificates.

[ STEP 03 ] Compatibility

Adaptation to annual iOS and Android releases

We are testing the app on beta versions of new OSes several months before their release, updating Target SDK in Google Play and Xcode builds in App Store.

[ STEP 04 ] Backend

Monitoring the reliability of backend API and databases

We monitor server response time (Latency), message queues and the status of integrations with payment gateways and CRM.

[ STEP 05 ] Growth

Regular Releases of New Business Features According to the Backlog

We use the included rate hours for development to implement new blocks, promotional sections, improve checkout and interface.

[ STEP 06 ] Reporting

Monthly report on stability and recommendations

We provide a transparent report to management: Crash-Free session schedule, rating dynamics, processed incidents and plan for next month.

[ SLA TARIFF PLANS ]

Select the required level of product technical protection

Fixed monthly subscription cost, transparent hour limits, and official SLA agreement

For stable applications with low load

Basic Guardian

Basic health check of the application, monitoring of critical errors and scheduled technical updates of dependencies.

Development time: Monthly subscription
Work Scope:
✓ Response time for critical incidents - up to 2 hours
✓ Monitoring Firebase Crashlytics 24/7
✓ Up to 15 hours of developer/QA work per month
✓ Update of certificates and payment keys
✓ Monthly Baseline Report on Stability
Choose the 'Basic Guardian' tariff
Best choice for commercial e-commerce applications ★ Popular

Business Continuity SLA

Priority response, backend support, active development of new features and annual adaptation to new iOS/Android versions.

Development time: Monthly subscription
Work Scope:
✓ Guaranteed response time for critical issues — up to 30 minutes
✓ Up to 40 hours of development and refinement of functionality per month
✓ Full planned adaptation to new iOS and Android SDKs
✓ Monitoring of backend API and payment system speed
✓ Dedicated engineer and Telegram chat
✓ Detailed monthly report with optimization suggestions
Choose “Business Continuity”
For banking systems, high-load services, and logistics

24/7 Mission-Critical SLA

Maximum business protection: reaction within 15 minutes around the clock 24/7/365, dedicated development team and financial responsibility for SLA.

Development time: Monthly subscription
Work Scope:
✓ Reaction time for failures — up to 15 minutes around the clock (24/7/365)
✓ Up to 100+ hours of dedicated engineers' time per month
✓ Financial liability for violations of SLA terms
✓ Automated regression testing before each release
✓ Priority solution for complex architectural tasks
✓ Personal Technical Lead (Tech Lead) and DevOps Engineer
Select 'Mission-Critical'
← Swipe options →
[ TARIFF CALCULATOR ]

Calculate the required support volume for the app

Select parameters of your mobile service to determine the optimal SLA package

1. Number of active users (MAU): Select Variant

2. What exactly needs to be supported: Select Variant

3. Desired guaranteed response time for critical incidents: Select Variant

CHOOSEN PARAMETERS OF THE SOLUTION:
⏱ Estimated Timeline: Calculation... 👥 Team: 2–3 engineers
1. Number of active users (MAU): Up to 10 000 users per month
2. What exactly needs to be supported: Only mobile clients (iOS + Android)
3. Desired guaranteed response time for critical incidents: Up to 2 hours during working hours
✓ Parameters will be fixed in the application form
Get an exact quote
[ STAGES OF COOPERATION ]

How the project is delivered

Transparent process from first contact to final release on your domain.

01
3–5 days

Technical audit of code base and settings

We conduct code state audit, integrate monitoring services, and evaluate the quality of the architecture

02
2–3 days

Signing a Service Level Agreement (SLA)

We fix metrics for availability, response time, and action schedule during incidents in the legal contract.

03
1 Day

Alerting settings in the work chat

We integrate alert systems with Telegram/Slack for real-time notification of on-call developers.

04
Ongoing

Monthly cycle of technical support

Fixes found bugs, updates SDK, monitors stability, and releases new versions.

05
Monthly

Monthly reporting and security audit

We analyze Crash-Free metrics, utilization of hours, and agree on the work plan for the next period.

Our Clients

Companies that have entrusted ALL IT Agency with the development and scaling of their digital solutions

Partner Case 6
Valikhnovski Surgery Institute
Meregi Group
DIM Service
TOV Zagin Alpha
Partner Case 5
Partner Enterprise
Wizeclub
Partner Case 11
Partner Case 6
Valikhnovski Surgery Institute
Meregi Group
DIM Service
TOV Zagin Alpha
Partner Case 5
Partner Enterprise
Wizeclub
Partner Case 11
[ FREQUENT QUESTIONS ]

Answers to common questions from customers

Key details regarding terms, independent website editing, and rights transfer.

Critical incident (Severity 1) — this is an emergency situation that completely blocks the main functionality of the application for a significant part of users: inability to open the application (crash on startup), payment order failure, authorization failure or central API server crash.

Our tariffs include the possibility of transferring up to 30% unused hours to the next month. In addition, if there were no technical incidents in the current month, our developers use this time for planned performance optimization or useful interface improvements.

Yes. We have a lot of experience in taking over third-party projects. The process starts with a pre-project technical audit of the code base (code review), during which we check the architecture, presence of comments, libraries and form a list of necessary fixes to take on warranty.

For a commercial mobile app, it is considered best practice to release a fresh collection every 2–4 weeks. This positively affects the App Store and Google Play ranking algorithms, as well as demonstrates to users the continuous development of the product.

All tasks are managed in an open task management system (Jira / Linear), where you can see the status of each task, time spent minute by minute, and final artifacts before deployment to production.

Share this service with partners or colleagues

Fast delivery to the working chat or copying the link for budget approval

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Do you need reliable support and SLA for your mobile app?

Leave contacts. Our technical director will conduct an initial consultation and offer an individual SLA schedule for your project.

Confidentiality

Official NDA contract for system audit

Quick Feedback

We will contact you within 15 minutes during business hours.

Order SLA support for the application

The tech lead will contact you within 15 minutes during working hours