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Professional Helpdesk support: care for every employee under an SLA

Remove stress from your employees due to computer downtime, email failures or printer issues. We provide multi-level technical support (L1/L2/L3) with guaranteed response within 5–15 minutes through a convenient Telegram bot, email or web portal. Employees focus on business, while we ensure their flawless working comfort.

✓ First line L1 responds within 5–15 minutes: 85% typical requests are resolved during the first call (First Contact Resolution)
✓ Convenient communication channels without bureaucracy: Telegram bot, chat, phone, email or Service Desk portal
✓ Clear incident escalation (L1 dispatcher / L2 sysadmin / L3 architect) with strict deadline control according to SLA
✓ Quick onboarding and offboarding: computer setup for a new user within 30 minutes, access blocking within 60 seconds
Response 5–15 min Telegram Helpdesk Bot Lines L1 / L2 / L3 SLA and CSAT 98% Onboarding Newcomers
Get a commercial proposal for Helpdesk
Formats and pricing
ALL IT • SERVICE SPEC
SLA 99.9%
[ SYSTEM ADMINISTRATION ] WARRANTY UNDER AGREEMENT
Queue of Requests and User Satisfaction Level

Tickets processed today: 82. Average first response time: 4 min 20 sec. CSAT score: 4.9 / 5.0 (98.6%).

⏱ Start: 1–3 days 🛡️ NDA: 100% SLA Warranty
⚡
Response 5 min
Fast Connection
💬
Telegram Bot
Request in 10 seconds
⭐
CSAT 98%
Considerate Engineers
📊
Transparent Reporting
Control every ticket
✓ Official contract with fixed cost of work
✓ 100% transfer of rights to code and configuration to the customer
✓ Assigned leading engineer and support 90 days
FULL TRANSFER OF RIGHTS CONTRACT + WARRANTY
[ PRODUCTIVITY AND COMFORT OF THE TEAM ]

How a quality Helpdesk increases the profit of your company

Every hour that a employee is idle due to a non-working PC is direct financial loss to the business

[ 01 ]

No wasted time for higher-cost specialists

Top managers, accountants and sales teams no longer try to fix «Windows» or reboot a router on their own. They delegate the task to an engineer and continue working.

[ 02 ]

Polite and attentive support without 'computer snobism'

Our first-line engineers are trained not only in technical skills but also in client orientation. We communicate in clear human language without obscure jargon.

[ 03 ]

Full process with user accounts and licenses

No lost corporate laptops or active emails of former employees. Centralized onboarding process and immediate offboarding protect the company from data leakage.

[ 04 ]

Analysis of 'problem areas' in the company's technology

Every month the manager receives a detailed report: which computers break down most often, which software causes the most questions and what needs to be replaced first.

[ ENGINEERING STANDARD HELPDESK SERVICE ]

What is included in the comprehensive support service for users

We take responsibility for solving any daily digital requests from employees

[ STEP 01 ] Channels

Multichannel access: Telegram, email, portal, phone

Employee selects the most convenient channel. Each message instantly becomes a ticket with recording of exact time and responsible party.

[ STEP 02 ] Remote Access

Immediate remote connection with consent (Remote Support)

Secure connection to the employee's screen (RustDesk, AnyDesk, TeamViewer) with one click for quick error resolution in his presence.

[ STEP 03 ] Software & qualified electronic signature

Support for office software, email and access to services

Configuration of Outlook, Microsoft 365, Google Workspace, bank clients, ECP/KEP keys, certificates, PRRO and browsers.

[ STEP 04 ] Periphery

Printer, scanner and MFP support

Network scanning settings in email or folder, printing labels, solving problems with print spooler and job queues.

[ STEP 05 ] HR IT Cycle

Automated onboarding and offboarding of personnel

Creation of corporate accounts, granting permissions, configuring a new laptop according to a checklist within 30 minutes; blocking access within 60 seconds.

[ STEP 06 ] Reporting & CSAT

Monitoring of CSAT satisfaction and monthly analytics

After closing each ticket, the user rates from 1 to 5. Management sees transparent graphs of service speed and quality every month.

[ Tariff Plans for Support ]

Select Helpdesk package based on number of employees

Fixed rate per workstation, unlimited number of inquiries, and strict schedule SLA

For offices with a traditional schedule (Mon–Fri, 09:00–18:00)

Helpdesk 'Work Day'

Optimal choice for most companies: unlimited support for computers, software and peripherals during working hours.

Development time: Connection via 1–2 days
Work Scope:
✓ Unlimited number of requests from employees
✓ Channels: Telegram-bot, email and web portal
✓ Time to first response: up to 15 minutes
✓ Support for Windows, macOS and office peripherals
✓ Configuration of electronic signatures KEP and bank-clients
✓ Monthly report of closed requests and CSAT rating
Choose 'Work Day'
Most popular format for dynamic business ★ Popular

Helpdesk «Business 16/7»

Extended support for retail, service companies, sales departments and teams in different time zones.

Development time: Connection via 2–3 days
Work Scope:
✓ Everything included in the 'Workday' package
✓ Support schedule: 7 days a week (from 08:00 to 22:00)
✓ Accelerated SLA: response time to 5–10 minutes
✓ Direct hot line for management and urgent tickets
✓ Support for mobile corporate devices (iOS / Android)
✓ Priority involvement of the second line of system administrators (L2)
✓ Personal support curator
Choose 'Business 16/7'
For international companies, e-commerce and manufacturing

Helpdesk Enterprise 24/7

Continuous round-the-clock support 24/7/365 with dedicated phone line, multilingual engineers (UA/EN) and strict SLA.

Development time: Connection for 3–5 days
Work Scope:
✓ Everything that is included in the package 'Business 16/7'
✓ Full round-the-clock support line 24/7/365, without breaks, holidays or days off
✓ Guaranteed response to 5 minutes at any time of day
✓ Bilingual support for users: Ukrainian and English languages
✓ Dedicated dispatchers line and on-site engineers on call
✓ Integration with corporate ITSM systems (Jira Service Management, Zendesk)
✓ Financial liability for breach of closure time of tickets
Select 'Enterprise 24/7'
← Swipe options →
[ ONLINE CALCULATION ]

Calculate the cost of connecting to the Helpdesk service

Select the parameters of your team for the preliminary calculation of the monthly support subscription

1. Number of users / workstations in the company: Select Variant

2. Desired work schedule of the support service: Select Variant

3. Operating systems and inventory of technical equipment: Select Variant

CHOOSEN PARAMETERS OF THE SOLUTION:
⏱ Estimated Timeline: Calculation... 👥 Team: 2–3 engineers
1. Number of users / workstations in the company: Up to 20 employees (Compact office)
2. Desired work schedule of the support service: Working days: Mon–Fri from 09:00 to 18:00
3. Operating systems and inventory of technical equipment: Only PCs based on Windows + typical office printers
✓ Parameters will be fixed in the application form
Get an exact quote
[ STAGES OF COOPERATION ]

How the project is delivered

Transparent process from first contact to final release on your domain.

01
1 Day

Incoming agreement of procedures and launch of communication channels

We create a personalized Telegram-support bot for your company, connect helpdesk@ email and request portal.

02
1–2 days

Installation of clients for secure remote access

We install a remote assistance program on workstations that allows an engineer to connect only with the user’s explicit consent.

03
2–3 days

Creation of company knowledge base and checklists

We fix internal company programs, specific settings, printer access, and approval schedules for granting rights.

04
1 Day

Team familiarization and test requests

We are sending a short bright instruction for employees on how to easily submit applications via Telegram, and we conduct test consultations.

05
Ongoing

Full operation under SLA with satisfaction control

We accept requests daily, resolve technical incidents instantly, and provide the manager with a monthly analytical report.

Our Clients

Companies that have entrusted ALL IT Agency with the development and scaling of their digital solutions

Partner Case 11
Meregi Group
DIM Service
TOV Zagin Alpha
Partner Enterprise
Valikhnovski Surgery Institute
Partner Case 6
Partner Case 5
Wizeclub
Partner Case 11
Meregi Group
DIM Service
TOV Zagin Alpha
Partner Enterprise
Valikhnovski Surgery Institute
Partner Case 6
Partner Case 5
Wizeclub
[ FREQUENT QUESTIONS ]

Answers to common questions from customers

Key details regarding terms, independent website editing, and rights transfer.

We offer the simplest and fastest way: employees usually just write to a special Telegram bot (for example, @yourcompany_help_bot) or send a message to the support email. The bot automatically creates a ticket, assigns an engineer, and our specialist answers in the chat or connects to the computer within 2–5 minutes.

Yes, on 100% it is safe. We use licensed corporate remote access solutions (RustDesk, AnyDesk). Connection is possible only when the employee sees the request on the screen and clicks the «Allow» button. The employee sees every mouse movement of the engineer in real time and can end the session at any moment.

No, in all our support packages the number of requests for Helpdesk support is absolutely unlimited (Fair Use Policy). An employee can contact as many times as needed for comfortable work: from a simple Excel question to restoring a broken printer.

The manager receives a personal cabinet in the Service Desk system, where they see all open and closed requests of each department in real time. Every month we send a consolidated report: number of requests, average response time, resolution speed and average satisfaction score of the team (CSAT).

Yes. For modern business, remote employees are a fully functional part of the team. We support employees in any city in Ukraine or around the world: we set up a home computer, corporate VPN, protected folders and messengers exactly the same way as in the office.

Share this service with partners or colleagues

Fast delivery to the working chat or copying the link for budget approval

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Would you like to ensure your team has a diligent IT service?

Describe the number of employees in your company and the desired support schedule. Our service manager Helpdesk will contact you and offer individual cooperation terms.

Confidentiality

Official NDA contract for system audit

Quick Feedback

We will contact you within 15 minutes during business hours.

Request Helpdesk setup

The tech lead will contact you within 15 minutes during working hours