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Technical support and uninterrupted SLA support for websites 24/7

Forget about unexpected failures, viruses and disappearance of programmers. Professional engineering team takes full control of the stability, speed and security of your site with guaranteed response time according to the official contract.

✓ Round-the-clock website uptime monitoring every 60 seconds (24/7/365)
✓ Guaranteed response of the on-call engineer to incidents within 15 minutes under the SLA agreement
✓ Automatic creation of backups (backups) in a protected cloud storage daily
✓ Included package of engineering hours monthly for development and refinement of the site
SLA Response in 15 minutes Monitoring 24/7 Daily Backups Protection from Attacks Official Agreement
Get support schedule
Formats and pricing
ALL IT • SERVICE SPEC
SLA 99.9%
[ Web Development ] WARRANTY UNDER AGREEMENT
Continuous Health Monitoring & Systems Availability

Uptime Over the Last 90 Days: 99.98%. Protected From Attacks: 124. Last Backup: 04:00

⏱ Start: 1–3 days 🛡️ NDA: 100% SLA Warranty
🟢
99.98% Uptime
Uninterrupted Operation
⏱️
Response 15 min
Queue Engineer
💾
Daily Backup
Cloud in the EU
🛡️
WAF firewall
Protection from Bots
✓ Official contract with fixed cost of work
✓ 100% transfer of rights to code and configuration to the customer
✓ Assigned leading engineer and support 90 days
FULL TRANSFER OF RIGHTS CONTRACT + WARRANTY
[ Peace and Stability of Business ]

Why subscription-based support is more cost-effective than in-house programmers

You get a team of profile experts at a price less than the salary of one full-time developer

[ 01 ]

Sales and advertising never stop

If the site crashes in the middle of the night or during an active advertising campaign, the on-call engineer restores its operation within minutes.

[ 02 ]

The team never goes on holiday or sick leave

A full-time employee may get sick or be dismissed. Our support service rotates 365 days per year without breaks and weekends.

[ 03 ]

All specializations in one service package

You do not need to search separately for a front-end developer, system administrator, designer and security specialist — all of them are included in the support agreement.

[ 04 ]

Economic benefit and transparent reporting

Official expenses for a legal entity with acts of performed work, reduction of tax burden and detailed monthly time tracking.

[ REGULAMENT OF CUSTOMER SUPPORT ]

Technical support for the website

Comprehensive protection, technical monitoring, and regular improvement of your digital asset

[ STEP 01 ] Monitoring

Round-the-clock uptime monitoring 24/7

Automatic check of website feedback, database operation and SSL certificates every minute with instant notification to engineers.

[ STEP 02 ] Backups

Daily backup (backups 3-2-1)

Automatic creation of database and website file copies with isolated storage on protected European servers.

[ STEP 03 ] Security

Protection from breakdowns, viruses and DDoS attacks

Regular vulnerability scanning, filtering malicious bots, configuring WAF firewall and blocking suspicious activity.

[ STEP 04 ] Updates

Server environment and code updates

Planned update of PHP versions, MySQL databases, system libraries and security patches without stopping the website operation.

[ STEP 05 ] Development

Functionality development based on requests

Making changes to the design, adding new blocks, configuring new forms, integrating services or changing prices.

[ STEP 06 ] Reporting

Monthly report and personal manager

Providing a detailed report on completed tasks, worked hours, Uptime indicators, and recommendations for development.

[ Tariff Plans for Support ]

Select the level of technical protection for your website

Fixed monthly subscription fee with no hidden payments under an official contract

For corporate websites and landing pages

Basic Protection

Peace of mind for site stability: round-the-clock monitoring, regular backups and prompt resolution of emergency situations.

Development time: Monthly support
Work Scope:
✓ Monitoring of 24/7 every 5 minutes
✓ Weekly backup of the database and files
✓ Response time to emergencies — up to 2 hours during working hours
✓ Antivirus control and SSL certificate updates
✓ Up to 3 hours of engineer work per month for minor edits
✓ Stability report at the end of each month
Choose the tariff 'Basic Protection'
Most popular tariff for internet stores ★ Popular

Business-SLA

Priority service for commercial websites with high cost per minute of downtime and regular updates.

Development time: Monthly support
Work Scope:
✓ Everything that is included in the tariff 'Basic Protection
✓ Availability monitoring every minute 24/7/365
✓ Guaranteed response to critical incidents within 30 minutes
✓ Daily creation of backups in the EU cloud
✓ Up to 8 hours of developers' work per month on any tasks
✓ Direct Working Chat in Telegram with On-call Engineers
Choose the 'Business-SLA' tariff
For Large Portals and High Load

Enterprise 24/7

A dedicated team of engineers, immediate response to failures round-the-clock, clustered servers and unlimited emergency support.

Development time: Monthly support
Work Scope:
✓ Everything that is included in the tariff «Business-SLA»
✓ Immediate response to critical failures within 15 minutes even at night
✓ Continuous monitoring of CPU load and memory
✓ Development of 20 hours of developers and designers per month
✓ Personal technical project leader (Tech Lead)
✓ Individual SLA agreement with financial liability
Choose the 'Enterprise 24/7' Tier
← Swipe options →
[ ONLINE CALCULATION ]

Calculate the parameters of technical support

Select the characteristics of your website to determine the optimal format of support

1. Type of your web resource: Select Variant

2. Desired guaranteed incident response time: Select Variant

3. How many hours of additional work are needed per month: Select Variant

CHOOSEN PARAMETERS OF THE SOLUTION:
⏱ Estimated Timeline: Calculation... 👥 Team: 2–3 engineers
1. Type of your web resource: Corporate company website or targeted landing page
2. Desired guaranteed incident response time: Up to 2–4 hours (standard work day)
3. How many hours of additional work are needed per month: Within 3–5 hours (only urgent fixes and minor changes)
✓ Parameters will be fixed in the application form
Get an exact quote
[ STAGES OF COOPERATION ]

How the project is delivered

Transparent process from first contact to final release on your domain.

01
1–2 days

Initial Technical Audit of the Website and Hosting

We examine the code status, check server settings, search for hidden errors and potential vulnerabilities.

02
1 Day

Connection of monitoring systems and backups

We set up minute availability monitoring and configure daily automatic copying to cloud storage.

03
On the day of launch

Creation of a working chat in Telegram with engineers

We create a separate private group for your employees, where tasks are accepted, deadlines are fixed and reporting is provided.

04
Always 24/7

Daily monitoring and execution of current tasks

We monitor Uptime, promptly address issues and implement planned technical improvements to your website.

05
Monthly

Monthly report and financial documents

We form a transparent report with a list of completed works, response time, and provide official acts for accounting.

Our Clients

Companies that have entrusted ALL IT Agency with the development and scaling of their digital solutions

Meregi Group
Partner Case 11
Wizeclub
Partner Case 6
Partner Enterprise
Partner Case 5
TOV Zagin Alpha
Valikhnovski Surgery Institute
DIM Service
Meregi Group
Partner Case 11
Wizeclub
Partner Case 6
Partner Enterprise
Partner Case 5
TOV Zagin Alpha
Valikhnovski Surgery Institute
DIM Service
[ FREQUENT QUESTIONS ]

Answers to common questions from customers

Key details regarding terms, independent website editing, and rights transfer.

Depending on the selected tariff SLA, the response time for critical incidents ranges from 15 to 30 minutes. Since the monitoring system checks the site every 60 seconds, our engineers usually find out about the problem and start solving it even before the client is notified.

Yes. Up to 50% unused monthly hour limit can be carried over to the next billing period, if you plan for major development or launch of a new section.

Within the support contract we provide free treatment: we remove malicious code, close the vulnerability through which the breach occurred, and restore a clean copy from a reliable cloud backup if necessary.

Maximum simplicity — in a convenient working chat of Telegram or via corporate email. You don't need to maintain complex ticket systems: you write tasks in your own words, the next specialist confirms receipt, evaluates the time and takes it on.

Yes. We conduct a mandatory incoming technical audit, record the current state of the code, eliminate critical issues, and take the project on full-scale scheduled subscriber maintenance.

Share this service with partners or colleagues

Fast delivery to the working chat or copying the link for budget approval

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Would you like to ensure uninterrupted site operation 24/7?

Send a link to your website. Our engineer will conduct an express check of speed and security and propose an optimal support schedule.

Confidentiality

Official NDA contract for system audit

Quick Feedback

We will contact you within 15 minutes during business hours.

Order technical support calculation

The tech lead will contact you within 15 minutes during working hours